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Head of Public Relations Bureau of Bank Indonesia Difi A Johansyah here on Friday said the deal appeared at the meeting was initiated by Bank Indonesia this Friday morning at the office of Bank Indonesia and attended by Deputy Governor of Bank Indonesia Muliaman D Hadad.
"Bank of banks incorporated GKMP it stated its commitment to continuously improve customer protection. Trick or commitments will be submitted to each bank's infrastructure depends on customer complaints that they have," said Difi.
According to him, the banks that joined in GKMP it will provide call center or communication center to receive customer complaints of disturbed or deceived by the false SMS requesting the transfer.
"They expressed their commitment to hold the complaint in accordance PBI Customer Complaint that the bank must have a complaints unit at the bank," he said.
Incoming complaints will be followed up to then terminate the business relationship if it is known that the client uses the identity is not true that banks do not serve as a means of deception.
Furthermore, banks do not expect the effort to stop there, because there should be efforts to rolling up criminals with the cooperation with the police.
A number of banks that have set up "call center" it is a Bank Mandiri 14000, BCA: Halo BCA 021 500 888 500 888 or via the phone, BRI: Call or 500 017 14 017 BRI, Bank Muamalat: Salammuamalat: 021 500 016 500 016 or via mobile phones, BNI Call 500 046 , Danamon Access Center at 02134358888 or via phone 67 777 (GSM only), Call OCBC NISP or HP 500 999 66 999, Call center 14 041 Commerce, 021 79,175,555 Mega, Bank Syariah Mandiri: BSM 021 52,997,755, 02,178,869,811 BII and Permata 500 111 . (Tk / ant)
source:investor.co.id
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